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"No Old Flannel!" Mary would say that IT Support Companies were hiding behind techno-babble and TLA's (Three Letter Acronyms). I think she would be right. IT Support Companies need to explain computer technology in a way that business people can understand. For most businesses computers are not an end in themselves - just a means to an end.
We spent a great deal of time talking about using social media which is a huge marketing tool right now in our social media revolution. Instantly we all became friends and followers of each others Twitter and Facebook fan pages. This would take the average person months to years to do. It is also a great way to keep in touch with others and gain valuable feedback and ideas from them.
And then along comes someone else. Amazon, and their attractive EC2 services. I discovered EC2 late one night while surfing the internet. We spoke. And I was so enamored that I wrote about them in a blog on this very website only a few weeks ago. EC2 seemed like an easy and affordable way for a small company to take their business into the cloud. "No more in-house servers." I reported. "No more on site support utah. No more Windows headaches. 100% access all the time. From anywhere." Admittedly, I was smitten.
T. Harv Eker says that you will never hear a rich person blame others for their circumstance because they take responsibility for their lives. I found it to be the same when coming home from the boot camp. It would have been really easy to slip into comfortable ways but I knew that I tech support I.T had to continue growing.
Having a telephone Managed I.T support uttah is the best option. Clients could be handled better over phone, than through any other media. Nothing can beat the personal touch a telephone conversation can provide. On the negative side, you'll have to prepare for understanding all kinds of pronunciation and slangs. This could become more difficult customers are from different parts of the world. Also be aware that phones have to be attended even if you are vacationing with your girlfriend on a lovely beach.
Another t-shirt that's guaranteed to leave you warm and fuzzy reads "I get paid for tech support..." on the front, "...I don't get paid to care" on the back.
At the very least, you'll find leads that you can investigate. Sometimes the very first one will do the trick! If the first one doesn't fix the problem, go back to the results page and try another lead. Many, many times I have been able to figure out the problem this way, and it's extremely satisfying, not to mention way faster than the alternatives.